We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams.

General Manager (Operations) – Onsite Cebu

7–10+ years experience in operations, BPO, or service delivery leadership
Proven experience managing large teams (50–200+ employees preferred)
Strong background in client services, outsourcing, or international accounts
Experience managing P&L, KPIs, and operational performance
Strong leadership and stakeholder management skills

Operations Manager – Onsite Cebu

4–7+ years experience in operations or account/service delivery
Experience managing teams and workflows
Strong problem-solving and process improvement skills
Experience in BPO, outsourcing, or agency operations preferred
Comfortable working night shift and client-facing environments

Client Success Manager – Onsite Cebu

3–6+ years experience in client success, account management, or customer success
Strong relationship management and communication skills
Experience working with international clients preferred
Ability to manage multiple client accounts at once
Strong problem-solving and escalation handling skills

Operations Coordinator / Specialist (Entry–Mid Level)

Supports operations managers with daily execution
Handles scheduling, reporting, and task tracking

Quality Assurance (QA) Specialist

Monitors performance of sales/marketing teams
Checks call quality, messaging quality, or campaign execution
Ensures standards are met across all departments

Workforce Management (WFM) / Scheduling Specialist

Manages shifts, attendance, and workforce planning
Critical for night shift operations
Tracks productivity and staffing coverage

Client Support Specialist (Non-Voice or Voice)

Handles client requests and support tickets
Assists Client Success Managers
Ensures fast response times

Operations Analyst / Reporting Specialist

Builds reports on performance, KPIs, and productivity
Works with Excel / Google Sheets / dashboards
Supports leadership decisions

Training & Onboarding Specialist (Ops Support)

Onboards new hires into systems and processes
Runs training for tools, SOPs, and workflows
Works closely with HR and Operations

Requirements

Willing to work onsite in Cebu, night shift

Strong English communication skills

Experience in operations, client success, or service delivery (4–10+ years depending on role)

Strong problem-solving and organizational skills

Experience in BPO, outsourcing, or international clients preferred

Comfortable working in a fast-paced, KPI-driven environment

Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)