French speaking customer service agent - work in Sofia, Bulgaria - paid relocati
Posted about 2 months ago
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Customer Service Agent to join a reputable company in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent chance for French-speaking professionals seeking to grow their career while experiencing life in a vibrant European city.
Responsibilities
- Provide high-quality customer service to French-speaking clients through phone, email, and chat channels.
- Assist customers with product inquiries, orders, returns, and issue resolution.
- Handle customer complaints professionally to ensure satisfaction and retention.
- Accurately document customer interactions and maintain records using CRM software.
- Collaborate with internal teams to escalate issues and improve overall customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a customer-centric approach.
- Proficiency in using CRM systems and Microsoft Office applications.
- Detail-oriented and well-organized.
- Willingness to relocate to Sofia, with relocation costs fully covered.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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