Dutch speaking customer service agent - work in Sofia - paid relocation
Posted about 2 months ago
Patrique Mercier Recruitment FR is seeking a motivated Dutch Speaking Customer Service Agent to join their team. This role offers the opportunity to engage with Dutch-speaking customers, providing exceptional support and ensuring customer satisfaction across all interactions.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order processing, returns, and general support.
- Resolve customer complaints effectively to maintain satisfaction.
- Accurately document customer interactions and transactions in CRM software.
- Collaborate with internal departments to enhance the customer experience.
- Participate in training sessions to improve knowledge and customer service skills.
Requirements
- Fluency in Dutch and English, both spoken and written.
- Previous experience in customer service or related roles is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Proficiency in using customer service software and Microsoft Office.
- Highly organized and detail-oriented.
- Ability to work well within a team and independently.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live
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