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Ticket Agent – 'Auana
- Workplace Type
- Onsite
- Location
- Honolulu, HI
- Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests;
- Assist sales department with group reservation inquiries, bookings, group check-ins and will call
- Build Customer Accounts in Outbox with accurate guest information;
- Utilize and balance a cash drawer and ticket sales with various tender types;
- Provide educated answers to guest questions and able to furnish detailed information regarding ‘AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services;
- Resolve guest issues within scope of authority and escalate to supervisor as necessary;
- Maintain up-to-date knowledge on Cirque ticketing policies and purchase agreement information;
- Contribute to a positive work-life environment at the box office that promotes customer service, sales, and safety;
- Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil’s appearance policy;
- Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues;
- Complete other related job duties as assigned.
- Previous customer service experience in a ticketing, live entertainment, or similar work environment;
- Knowledge of Outbox or other similar ticketing platform;
- Possess the ability to learn ticketing software and retain a high level of complex information.
- Be comfortable working in a loud environment;
- Be calm, motivated, polite, and courteous;
- Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos);
- Understanding and ability to exemplify a high standard of customer service and hospitality;
- Strong attention to detail;
- Working fast and efficiently under pressure;
- Ability to provide excellent customer service and be a team player;
- Availability to work varied shifts, including weekends and holidays;
- Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
- Fluent in English, both written and spoken; Fluent in other languages, such as Japanese is an asset;
- Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.
- The hourly rate for this position is $19 USD/hour.
- This rate is location-specific and compensation in other geographies may vary.
- Teamwork – we thrive with collaborative teams, regardless of titles or departments;
- Respect – when we ask someone to join our team, it’s because we trust and respect you;
- Integrity – whether you work behind-the-scenes or in the office, you’re being counted on. We are a team and integrity goes a long way here, and like we mentioned previously, trust is important;
- Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number;
- Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!
About Cirque du Soleil Entertainment Group
Cirque du Soleil (French for 'Circus of the Sun') is a Canadian entertainment company and the largest contemporary circus producer in the world. Located in the inner-city area of Saint-Michel, Montreal, Quebec, Canada, it was founded in Baie-Saint-Paul on 16 June 1984 by two former street performers, Guy Laliberté and Gilles Ste-Croix.
Ticketing Agent Jobs in the United States
Browse ticketing agent jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from Caesars Entertainment, Cirque du Soleil Entertainment Group, Livenation and others. As a Ticketing Agent, you play a crucial role in ensuring smooth travel experiences for customers. Your responsibilities involve managing ticketing systems, assisting passengers with reservations, addressing queries, and providing support for various travel arrangements. The job market for Ticketing Agents is steady, with opportunities in airlines, travel agencies, and online booking platforms. The average yearly salary ranges from $30,000 to $45,000. To excel in this role, strong communication skills, attention to detail, and proficiency in ticketing software are essential. Consider learning GDS systems like Amadeus or Sabre to enhance your industry knowledge. Work-life balance in this role can vary based on the industry and company policies, but it often offers flexible scheduling and opportunities for career growth.
Hiring snapshot
Based on the 4 most recent ticketing agent listings
- 4
- listings analysed
Employers hiring now
Where the openings are
- Las Vegas, NV2
- Honolulu, HI1
- Cleveland, OH1
Ticketing Agent Jobs in the United States FAQ
Common questions about ticketing agent jobs in the united states.
Not looking for ticketing agent roles? Jobr also lists openings for customer service representative, customer support specialist, customer experience associate, reservation coordinator, and passenger service agent — all sourced directly from company career portals and updated daily.