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Customer Experience Associate
- Workplace Type
- Onsite
- Location
- Chantilly, VA, United States
- Experience Level
- Entry Level
Inova Retail and Specialty Pharmacy is seeking a dedicated Customer Service Associate to join the team. This role will be full-time Monday – Friday, variable shift.
Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Position is available at 3901 Stonecroft Blvd, Chantilly, VA 20151
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
Customer Service Associate Job Responsibilities:
- Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days.
- Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.
- Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information.
- Completes cash register transactions and appropriately balances register.
- Insures privacy of patient information by following HIPPA guidelines and laws.
- Completes daily and monthly deposit reports.
- Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory.
- Orders and receives front-end inventory stock while maintaining inventory accuracy.
Minimum Qualifications:
Education: High School or GED.
Experience: One (1) year experience in customer service.
About Inova
Hospitals and Health Care
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.
- Employees
- 14769
- Industry
- Hospitals and Health Care
Customer Experience Associate Jobs in the United States
Browse customer experience associate jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from The EXCHANGETM, AAFES / The Exchange, Weis and others. https://example.com/customer-experience-associate
Hiring snapshot
Based on the 50 most recent customer experience associate listings
- 50
- listings analysed
- 2%
- remote
Employers hiring now
Where the openings are
- Travis, TX7
- Florida, NY4
- Hawaii, HI3
- Norristown, PA2
- Chantilly, VA1
- Pearland, TX1
Work arrangement
98% on-site2% remote
81% part-time · 19% full-time
Experience level
100% entry level
Common job titles
- Customer Experience Associate · 27
- Customer Experience Associate BXtra · 6
- Hardlines Customer Experience Associate · 4
- Supervisory Customer Experience Associate · 2
Customer Experience Associate Jobs in the United States FAQ
Common questions about customer experience associate jobs in the united states.
Not looking for customer experience associate roles? Jobr also lists openings for customer service representative, client success manager, customer support specialist, and customer satisfaction analyst — all sourced directly from company career portals and updated daily.