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Customer Care Representative Jobs

As a Customer Care Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. This dynamic role involves handling customer inquiries, resolving issues, and providing assistance over various channels such as phone, email, and chat. With excellent communication skills, problem-solving abilities, and a customer-focused mindset, you will be the frontline support for customers. The job market for Customer Care Representatives is stable with opportunities for growth in various industries. The average yearly salary range is between $30,000 - $45,000. To excel in this role, it is essential to have strong interpersonal skills, empathy, and the ability to work well under pressure. Balancing work life in this role can be rewarding as you positively impact customer experiences while maintaining a healthy work environment.

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Showing 9 jobs

FBS Customer Care Representative

Capgemini logo
FBS Customer Care Representative

Capgemini

Aguascalientes, Aguascalientes, MexicoOn-site1 day ago
Capgemini logo
FBS Customer Care Representative

Capgemini

Open
Aguascalientes, Aguascalientes, MexicoOn-site1 day ago
Open

About this role

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

Position: Customer Care Representative  

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM 

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

💼 What You’ll Do 

As a key member of our Customer Service team, you’ll: 

  • Respond to inquiries related to insurance policies and coverage 
  • Resolve moderately complex issues with empathy and professionalism 
  • Interpret policy details and make informed decisions within defined authority limits 
  • Communicate across multiple platforms while navigating internal systems 
  • Document interactions and escalate unresolved cases when needed 
  • Collaborate with departments like Claims, Underwriting, and Policy Support 
  • Identify trends and suggest process improvements 
  • Stay up to date on compliance, legal requirements, and product updates 

Requirements

🎯 What We’re Looking For 

  • High School Diploma or equivalent (required) 
  • Fluent English  
  • 1–3 years of customer service experience  
  • Call Center experience highly desirable 
  • Strong computer skills and ability to work across systems 
  • Availability to work on-site, Monday to Friday only 

Bonus Points For: 

  • Experience in insurance or a related field

Benefits

🎁 What We Offer 

We believe in rewarding great work and investing in our people. You’ll enjoy: 

  • Competitive salary and annual performance-based bonus
  • Grocery & Restaurant Vouchers
  • Major Medical Insurance
  • Life Insurance
  • Career development and continuous training 
  • A collaborative, inclusive culture within a globally respected organization 

🌱 Why Join Us? 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you. 

About Capgemini

Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.

Team

Vishy Ganti

Vishy Ganti

Imran A.

Imran A.

Lila Tretikov

Lila Tretikov

Abby Cheung

Abby Cheung

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