All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

ServiceNow SPM Application Developer – MilTech (Remote)

DSA is seeking a ServiceNow SPM Application Developer to support the MilTech customer in a remote capacity. The ideal candidate will be responsible for designing, developing, configuring, and maintaining solutions across the ServiceNow platform in support of mission requirements.

Required Qualifications

Active Secret Clearance
Bachelor’s degree in Engineering, Computer Science, or related field
DoD 8570.01 IAT or IAM Level II certification
Minimum 5 years of IT experience focused on ServiceNow development, configuration, and administration
Hands-on experience designing and implementing end-to-end ServiceNow Strategic Portfolio Management (SPM) solutions, including demand intake, portfolio prioritization, project/program execution, resource and capacity planning, investment funding, roadmap planning, and executive reporting
Experience translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions
Experience configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting
Ability to align ServiceNow SPM configuration with portfolio governance, funding models, prioritization criteria, and executive decision-making needs
Strong experience with JavaScript, REST APIs, SQL, and Linux
Solid understanding of web services (SOAP) and object-oriented programming principles
Experience working with ITIL v3 processes
Hands-on experience with ServiceNow platform integrations and toolsets
Experience supporting DevSecOps practices, including software development, release, and maintenance
Experience with ServiceNow App Engine Studio and Creator Studio
Experience with ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management
Ability to develop dashboards, reports, and metrics that provide visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance
Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools
Strong customer service orientation with a focus on continuous improvement
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
Ability to manage multiple priorities in a dynamic environment and work independently or collaboratively

Desired Qualifications

ServiceNow Certified Application Developer certification
ServiceNow Certified System Administrator certification
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management certification
ITIL v3 certification
Experience with ServiceNow SPM capabilities such as Strategic Planning, Investment Funding, Scenario Planning, Roadmap Planning, Agile Development, and Application Portfolio Management
Experience with ServiceNow Performance Analytics for SPM, including executive dashboards, portfolio health indicators, demand pipeline metrics, and delivery performance measures
Experience with ServiceNow Common Service Data Model (CSDM) and its role in aligning applications, services, products, portfolios, and investments
Experience importing and exporting large Microsoft Project Files with custom fields into ServiceNow
Experience supporting leadership with what-if planning, scenario analysis, investment prioritization, roadmap visualization, and strategic alignment reporting
Experience supporting Agile, SAFe, or hybrid delivery models within ServiceNow SPM
Experience integrating SPM with ITSM, financial, reporting, or external planning systems
Experience with cloud platforms such as Microsoft Azure or AWS
Experience with relational databases such as MySQL, Oracle, or SQL Server

Key Responsibilities

Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow
Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices
Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting
Develop automation and integration solutions across the ServiceNow platform
Support ongoing system improvements aligned with mission and customer requirements
Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions
Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making

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Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

ServiceNow SPM Application Developer

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