SENIOR MANAGER, SOFTWARE ENGINEERING

Position Summary...

What you'll do...

Walmart is a multinational, people-led, tech-powered omnichannel retailer with over 2.2M associates. At People Support Tech, EBS, we build products and platforms that support Walmart’s HR function and help associates get the support they need with clarity, speed, and minimal effort. Our team is responsible for transforming the People Help Center experience across web, voice, chat, and assisted-service channels.

Our vision is to deliver a radically efficient, deeply empathetic People Services experience where associates get what they need the first time. We build reliable full-stack products, scalable backend platforms, strong data services, and intelligent automation that help associates resolve HR-related needs across Benefits, Payroll, Leave, and more. Our platforms also help human agents work with better context, faster workflows, and more accurate information.

The People Support Tech team is seeking a highly skilled and experienced Senior Manager, Engineering to lead teams responsible for building and operating user-facing web, voice, and chat experiences for Walmart associates. In this role, you will own engineering execution, architecture, delivery, and operational excellence for scalable web products, backend services, APIs, data services, and enterprise platform capabilities.

You will bring deep experience building production-grade full-stack products, distributed systems, microservices, and enterprise-scale platforms, along with practical experience in data engineering and the integration of AI/GenAI capabilities where they create measurable product and business value. You will partner closely with product, design, data engineering, data science, machine learning, platform, security, privacy, and business teams to deliver reliable, secure, and high-impact technology solutions.

You will be accountable for building high-performing teams, driving technical excellence, mentoring engineers and engineering managers, and ensuring delivery of solutions that meet Walmart’s standards for performance, reliability, security, privacy, accessibility, responsible AI, and customer impact.

What you’ll do:

This is a critical, high-impact leadership role with significant growth opportunities. From day one, you will be trusted to drive engineering outcomes aligned with organizational goals and lead the evolution of modern, data-driven associate support experiences. Key responsibilities include, but are not limited to:

• Lead one or more engineering teams responsible for designing, building, deploying, and operating user-facing web, voice, and chat products that transform the People Help Center experience for Walmart associates.

• Own the engineering roadmap, technical execution, and delivery of scalable web applications, backend platforms, APIs, microservices, data services, and enterprise integrations.

• Provide engineering leadership across full-stack product development, including frontend experiences, backend services, service orchestration, data flows, platform integrations, operational tooling, and production support.

• Guide architecture and system design decisions across web platforms, distributed services, event-driven systems, enterprise integrations, data platforms, and support automation capabilities.

• Drive the design and evolution of data engineering capabilities that enable reliable data movement, knowledge retrieval, analytics, operational insights, and intelligent product experiences.

• Partner with product managers, designers, data engineers, data scientists, machine learning engineers, and platform teams to deliver customer-facing capabilities grounded in strong engineering, reliable data, and measurable outcomes.

• Lead the pragmatic integration of AI and GenAI capabilities into production systems where appropriate, including conversational support, knowledge retrieval, summarization, workflow assistance, recommendations, and decision-support features.

• Ensure systems are designed for scalability, reliability, performance, observability, security, privacy, accessibility, maintainability, and cost efficiency.

• Lead engineering execution across the full software development lifecycle, including design, coding, testing, CI/CD, deployment, monitoring, incident management, operational readiness, and ongoing maintenance.

• Champion DevOps, platform engineering, data engineering, and automation best practices to improve engineering velocity, reduce toil, strengthen release quality, and support continuous delivery.

• Establish strong engineering standards through architecture reviews, design reviews, code reviews, testing strategies, observability practices, production readiness reviews, and operational excellence mechanisms.

• Collaborate with security, privacy, legal, compliance, and responsible AI partners to ensure systems are safe, governed, monitored, auditable, and appropriate for enterprise use.

• Define and track engineering, operational, product, data quality, and AI quality metrics, including availability, latency, defect rates, deployment frequency, incident trends, data freshness, task success, user adoption, containment, cost, and customer satisfaction.

• Lead teams through complex technical trade-offs, balancing speed, quality, scalability, operational risk, cost, associate impact, and long-term platform strategy.

• Hire, mentor, coach, and develop engineers and engineering managers, creating a high-performing team culture grounded in ownership, craftsmanship, learning, inclusion, and continuous improvement.

• Build strong relationships with cross-functional stakeholders across engineering, product, design, data science, operations, HR, and business teams to align priorities, manage dependencies, remove blockers, and deliver measurable impact.

• Continuously evaluate emerging engineering, cloud, data, and AI technologies, applying them pragmatically where they improve customer experience, engineering productivity, reliability, or business value.

What you’ll bring:

• 14+ years of professional software engineering experience, with significant experience building and operating large-scale, user-facing web products, backend services, distributed systems, and enterprise platforms.

• 5+ years of engineering leadership experience, including leading high-performing engineering teams, managing engineers and/or engineering managers, and delivering complex technical programs across multiple workstreams.

• Bachelor’s or Master’s degree in computer science, engineering, or a related technical field, or equivalent practical experience.

• Proven experience building full-stack web-based products that serve real users at scale, with strong understanding of frontend, backend, API, data, platform, and operational considerations.

• Strong experience with microservices architectures, distributed systems, event-driven patterns, API design, service contracts, asynchronous processing, and enterprise system integration.

• Strong data engineering experience, including data modeling, data pipelines, batch and streaming processing, data quality, data observability, governance, and integration with enterprise data platforms.

• Experience building or leading data services that support search, knowledge retrieval, reporting, analytics, workflow automation, personalization, or decision-support capabilities.

• Practical experience integrating AI/ML or GenAI capabilities into software products, including model APIs, retrieval-based systems, automation, summarization, conversational interfaces, recommendation systems, or intelligent support workflows.

• Hands-on technical background in one or more modern engineering stacks such as Java, Python, and modern web/cloud technologies.

• Demonstrated experience leading teams that build production-grade backend services, web applications, data services, platform capabilities, and customer- or associate-facing digital experiences.

• Strong understanding of modern product engineering practices, including API design, frontend-backend integration, service ownership, telemetry, experimentation, release management, and production operations.

• Deep understanding of cloud-native engineering practices, including CI/CD, containerization, Kubernetes or equivalent orchestration platforms, infrastructure automation, telemetry, and production operations.

• Strong knowledge of reliability engineering, including observability, distributed tracing, logging, metrics, alerting, incident response, post-incident reviews, capacity planning, graceful degradation, and fault tolerance.

• Strong grounding in security, privacy, compliance, and enterprise engineering practices, including authentication, authorization, data protection, secure API design, vulnerability management, and audit readiness.

• Experience driving architecture reviews and making technical trade-offs across scalability, performance, maintainability, reliability, security, cost, data quality, and business outcomes.

• Proven ability to translate ambiguous business problems into clear technical strategies, execution plans, milestones, dependencies, and measurable outcomes.

• Strong product mindset, with experience partnering closely with product managers, designers, data engineers, data scientists, business stakeholders, and operations teams.

• Strong people leadership skills, including hiring, coaching, mentoring, performance management, succession planning, and creating a culture where engineers can do their best work.

• Demonstrated ability to develop senior engineers and engineering managers, build leadership depth, and scale engineering practices across multiple teams.

• Strong ownership mindset, sound technical judgment, high accountability, and ability to drive execution across complex programs while maintaining engineering quality.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

Block- 1, Prestige Tech Pacific Park, Kadubeesanahalli Village, Varthur Hobli , India