Technical Services Manager
Posted 5 days ago
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Lead technical support initiatives that optimize cement performance, quality, and customer satisfaction.
- Partner with customers, sales teams, and operations to identify solutions and drive successful product applications.
- Analyze product performance data and provide recommendations that improve manufacturing and customer outcomes.
- Serve as a technical subject matter expert, delivering training, presentations, and guidance to internal and external stakeholders.
- Collaborate across functions to support product development, continuous improvement, and market growth opportunities.
What Are We Looking For
- Demonstrated expertise in cement manufacturing, concrete technology, construction materials, or related technical disciplines.
- Strong ability to analyze complex technical challenges and develop practical, customer-focused solutions.
- Effective communication and relationship-building skills with customers, commercial teams, and operational partners.
- Capability to influence, collaborate, and lead technical projects across multiple stakeholders and locations.
- Commitment to safety, quality, continuous improvement, and delivering exceptional customer service.
Work Environment
- Primarily field and office-based role with regular travel to customer sites, plants, laboratories, and industry events.
- Frequent interaction with customers, operations, technical teams, and commercial stakeholders.
- May require work in industrial environments, including manufacturing facilities, with appropriate safety equipment and procedures.
- Flexible schedule may be required to support customer needs, operational priorities, and project deadlines.
What We Offer
- Competitive base salary, $86,850 to $115,797, and participation in our annual incentive plan.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Other open roles at Heidelbergmaterials(6)
Heidelberg Materials is one of the world's largest integrated manufacturers of heavy building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. Around 49,000 employees in almost 50 countries shape our growth path. Drawing on our global advantage, we create synergies in the areas of sustainability, digitalisation, and technical excellence. As the industry’s front runner on the path to Net Zero, we enable our customers to lead the way towards a more sustainable future through our growing offering of low-carbon and circular building materials.
Key team members
Wei Kurk Fong
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