Customer Service/Sales Manager (Aftermarket)
Posted 13 days ago
About Us:
Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world.
Job Description:
The Aftermarket Leader (Americas) is responsible for driving profitable growth and transforming Afinitas’ aftermarket into a high-performing, proactive business. This role owns key P&L levers including pricing, inventory, and commercial performance, while leading strategies to unlock installed base value and expand market penetration. The leader builds and develops a high-performing team, leverages data to drive decisions, and delivers strong customer experience through close collaboration with sales, service, and global partners. With a focus on operational excellence, cross-functional alignment, and market insight, this role positions aftermarket as a critical engine of long-term revenue, margin, and customer value.
This is a full-time onsite role based in Mediapolis, IA. Open to candidates nationwide. Relocation assistance available.
ESSENTIAL FUNCTIONS & RESPONSIBLITIES
Drive profitable revenue growth across aftermarket offerings, including spare parts, upgrades, refits, Alliance Part Packages, and emerging product lines.
Lead the development and execution of strategies that unlock installed base value and increase market penetration.
Build, coach, and lead a high-performing Americas Aftermarket team with clear goals, accountability, and performance expectations.
Own key P&L drivers, including pricing strategy, inventory optimization, and margin performance across the aftermarket portfolio.
Establish and continuously improve stocking strategies to balance service levels, availability, and working capital efficiency.
Analyze business performance metrics, identify gaps, and implement data-driven actions to accelerate growth and profitability.
Develop and execute commercial strategies to expand share within existing markets while identifying adjacent growth opportunities.
Lead monthly forecasting and annual budgeting processes, ensuring alignment with financial targets and strategic priorities.
Serve as a trusted customer advisor by translating technical product knowledge into clear, value-driven solutions.
Negotiate pricing and commercial terms, and close sales opportunities to meet or exceed revenue and margin targets.
Coordinate closely with Sales and Service teams to align customer engagement and maximize aftermarket opportunities.
Partner cross-functionally with Operations, Supply Chain, and Engineering to streamline order execution and improve lead times and on-time delivery performance.
Monitor competitive activity and market trends to strengthen product positioning and drive effective value-based differentiation.
Collaborate with global Aftermarket leaders (Denmark, Germany, US) to standardize processes and improve cross-site quoting efficiency and accuracy.
Lead initiatives that enhance communication, customer transparency, and team alignment, including management of incentive programs that drive focus on strategic priorities.
QUALIFICATIONS & ABILITIES
Bachelor’s degree in business, Engineering, or a related field (or equivalent experience)
5+ years of sales experience, preferably within a relevant or industrial/manufacturing industry
Demonstrated ability to develop and execute strategies that drive organizational growth
Proven leadership experience with the ability to build, coach, and develop high-performing teams
Strong communication skills, with the ability to clearly translate complex technical information into customer-focused solutions
Excellent organizational and time management skills, with the ability to manage multiple priorities and projects effectively
Analytical and creative problem-solving mindset, with the ability to turn insights into actionable strategies
Ability to read and interpret manufacturing drawings and technical documentation
Why Join Us
At Afinitas, you'll take on a high-impact leadership role at a company that genuinely invests in its people, its technology, and its customers. You'll have real ownership over a growing business line, the resources to build a strong team, and the support of a collaborative, safety-conscious culture that recognizes and rewards results. Relocation assistance is available for the right candidate.
The approximate pay range for this position is base salary in the range of $90k - $115k plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills and abilities as well as geographic location of the position.
Ready to make an impact? Apply today.
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#LI-REMOTE
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Company:
AfinitasWe’re Building A Better World. We’re more than just a successful capital equipment and engineering solutions firm. We’re an organization fiercely committed to improving the lives of our team members across the globe. By providing meaningful work in an environment of care and compassion, we send them home fulfilled by their time with us, rather than drained by it. We understand what every human being on the planet desires: to know that who they are and what they do matter. As a business, we have a unique opportunity to let them know that they do. Through our Truly Human Leadership culture and personal growth initiatives, we help them become their best selves. And when we bring out their best, they give their best. To their work, their team members and friends, our customers and suppliers, the people in the communities in which they work and live, and--most important of all--to their families. And before you know it, a better job has helped build a better world!
Key team members
Carol O'Neill
Joselin Jose Paul Jose
Lyle Johnson
Michele Allamprese
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