Información de División:
BW Converting es una alianza estratégica de recursos y servicios que reúne varias compañías de Barry-Wehmiller: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies y Northern Engraving and Machine. Estos líderes de la industria ofrecen marcas de confianza y tecnologías innovadoras en el diseño, fabricación y servicio de maquinaria de conversión y envasado de alto rendimiento para las industrias de papel tisú, telas no tejidas, higiene, conversión de bolsas, correo e impresión.
Descripción del trabajo:
The Service Manager is responsible for planning, coordinating, and executing large-scale and complex field service projects, often exceeding $200,000 in value. This role serves as the primary point of contact for customers, internal teams, and contractors, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement initiatives while driving effective communication across multiple departments.
Key Responsibilities
- Lead the planning, coordination, and execution of field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities.
- Manage project financial performance from quotation through invoicing, including budget tracking, discrepancy resolution, and collection support.
- Define project scope, prepare service estimates, and communicate requirements to technical resources and stakeholders.
- Select, negotiate, and manage contractors, including scope definition, performance oversight, and onsite project coordination.
- Coordinate staffing, travel logistics, parts availability, and third-party resources to support project execution.
- Review and approve service labor, expenses, and reports while providing regular project status updates.
- Lead Integrated Planning Sessions (IPS) and ensure execution of project plans, safety requirements, customer communications, site acceptance testing, and issue resolution.
- Monitor service effectiveness, equipment performance, and customer satisfaction, driving timely resolution of field issues.
- Ensure compliance with company and customer safety standards and promote a culture of continuous improvement.
- Support field service team development through participation in hiring, coaching, and performance reviews.
Qualifications
- Bachelor’s degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management; or an associate degree/certificate with 10+ years of relevant experience.
- Proven project management experience overseeing complex technical service projects.
- Strong problem-solving, decision-making, organizational, and communication skills.
- Proficiency with Microsoft Office applications.
- Ability to travel as required.
- Experience with XA, Infor CRM, and CPQ systems preferred.
- Bilingual language skills are a plus.
Compensation range:
The approximate pay range for this position is $85,000 to $100,000 annually. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.
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En Barry-Wehmiller reconocemos que las personas cuentan con una gran experiencia y talento más allá de los requisitos técnicos de un trabajo. Si su experiencia se acerca a lo que ve listado aquí, por favor aún considere aplicar. Sabemos que nuestras diferencias a menudo pueden generar innovación, excelencia y trabajo significativo; por lo tanto, se fomenta a todas las personas a postularse a nuestros puestos. Por favor díganos si necesita adaptaciones razonables durante el proceso de entrevista.
Company:
BW ConvertingWe’re Building A Better World. We’re more than just a successful capital equipment and engineering solutions firm. We’re an organization fiercely committed to improving the lives of our team members across the globe. By providing meaningful work in an environment of care and compassion, we send them home fulfilled by their time with us, rather than drained by it. We understand what every human being on the planet desires: to know that who they are and what they do matter. As a business, we have a unique opportunity to let them know that they do. Through our Truly Human Leadership culture and personal growth initiatives, we help them become their best selves. And when we bring out their best, they give their best. To their work, their team members and friends, our customers and suppliers, the people in the communities in which they work and live, and--most important of all--to their families. And before you know it, a better job has helped build a better world!
Key team members
Carol O'Neill
Joselin Jose Paul Jose
Lyle Johnson
Michele Allamprese
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