Customer Service Representative

Cable Components Group LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Overview: The Customer Service Representative will manage both our customer service and accounting mailboxes, gathering and entering data into our ERP from various sources. They will perform entry-level bookkeeping tasks including accounts payable invoice entry, and customer invoicing (AR.) They will be responsible for gathering and reviewing new vendors and new customer set-up information. They will, at times, communicate directly with customers on behalf of the Company – sending invoices, order confirmations, and answering questions.

Key Responsibilities in the Role:

• Work with engineering, manufacturing, compounding, shipping, accounting and all other cross-functional departments to ensure clear, accurate communication and support to the customer base.
• Support Sales Manager, Business Development Representatives, and Inside Sales will customer inquiries, emphasizing existing products with existing customers. Acknowledge orders, ensure correct pricing, coordinate logistics, publish CoC/TDS/SDS, and invoice customers.
• Matching receiving documents, purchase orders, and vendor invoices to vouch payables into ERP system
• Matching customer POs, shipping documents, sales orders, to generate and email invoices to customers
• Generate and communicate statements of accounts to customers on a periodic basis
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with each prospect.
• Maintain customer and vendor files internally, including credit information, tax documents, etc.
• Calling new / modified vendors to verify changes in remittance information
• Supporting accounting team with organization of payables for check runs, retrieving   supporting documentation for audits, etc.
• Entering data into ERP software and checking to ensure the accuracy of that data
• Maintains confidentiality of sensitive information
• Preparing and sorting documents
• Performs other related duties as assigned

Key Competencies:

• Excellent and precise data entry and typing skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Great organizational skills and attention to detail
• Understanding of entry level accrual accounting
• Great attitude with a willingness to learn
• Ability to work independently

Experience:

• Demonstrated ability to manage multiple priorities in a deadline driven environment
• Experience with MS Office and ERP systems

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.