Agency
Dept of TransportationDivision
Division of Motor VehiclesJob Classification Title
Administrative Specialist I (S)Position Number
60030177Grade
NC08About Us
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work
Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.The Administrative Support Unit is integral to the various Units within the Customer Compliance Services Section, including but not limited to Administrative Hearings, Adjudications, Ignition Interlock, and Medical Review. This position is responsible for processing hearing requests, collecting hearing fees, scheduling hearings, mapping hearing requests, processing refunds, rejecting under payments, receiving, and processing written or electronic inquiries from the public, attorneys, and government officials. This position also reviews and interprets the driving record and applies to North Carolina General Statutes.
Knowledge Skills and Abilities/Management Preferences
Salary Grade and Salary Range: NC08 $39,244 - $68,679
Management prefers applicants with the following:
- Experience with collecting fees, balancing a cash drawer, and making electronic deposits.
- Working knowledge of reading, interpreting, and applying policies and procedures, while maintaining compliance with North Carolina General Statutes.
- Working experience using Microsoft Office, to include Word, Excel, and Outlook.
- Working experience with entering and extracting information from mainframe and web-based computer systems and applications.
- Experience providing customer service by phone and/or in person to a diverse clientele.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Jacqueline A CarneyEmail:
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Find a job with one of the state's largest employers, where career opportunities are wide-ranging, and every job helps enhance the quality of life for NC citizens! The Office of State Human Resources (OSHR) serves as the "Center of Human Resources Expertise" for the State of North Carolina through an integrated, multidisciplinary, professional Human Resources Team that is collaborative, strategic, and customer-focused, and supports state government efforts to attract, retain, develop, and motivate a high-performing, diverse workforce. In compliance with the State Human Resources Act and with accountability to the Governor and the State Human Resources Commission, we provide high quality human resources services that enable agencies and universities to attract, motivate, develop, and retain a competent, diverse workforce to meet their business objectives. The agency is comprised of the following divisions Director’s Offices, Business Operations, Diversity & Workforce Services, Government Relations, Human Resources, HR Data Assessment and Review, Safety, Health and Workers’ Compensation, Talent Acquisition Services, Total Rewards, Learning & Development, NC Flex & State Benefits, and Temporary Solutions. Our Office works hard to have North Carolina state government recognized as an “Employer of Choice” and be reflective of the diversity and talent of our state and maximize the potential of our greatest asset—Our Employees! OSHR values start with ensuring CLARITY: C - Creativity: Be curious and seek creative solutions L - Leadership: Lead by example by taking initiative A - Accountability: Hold yourself and others accountable R - Reliability: Close the loop I - Inclusion: Create a diverse and inclusive culture T - Teamwork: Collaborate with others Y - Yes Mindset: Be positive, proactive, and continuously improve In January 2025, Governor Josh Stein appointed Staci Meyer to serve as the Director of the North Carolina Office of State Human Resources (OSHR).
Key team members
Felicia Bridges
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