Agency
NC State Highway PatrolDivision
NC State Highway PatrolJob Classification Title
Operations Technician (S)Position Number
65019990Grade
DT04About Us
The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.
Description of Work
This position requires the monitoring of multiple large scale networks and support of these networks. These networks include, VIPER (Voice Interoperability Plan for Emergency Responders), CJIN/DCI, OFM and NCSHP Internal Network. This position is responsible for first level troubleshooting and for monitoring for any network or site issues that may arise. This position is responsible for notification of users, technicians and vendors when a problem comes up and to work with Network Technicians to help resolve the problem. Requires extensive experience with contractors to design, install, and support both new and existing systems. Employee will support the North Carolina State Highway Patrol Continuity of Operations efforts network operations and routing, understanding of user operations, and customer service skills. This position requires DCI Certification, which is re-certified every two years, and requires shift work to provide 24/7/365 coverage.Knowledge Skills and Abilities/Management Preferences
Salary Grade DT04 Recruitment Range $54,657- 60,000
Note: Qualified recommended applicant(s) must undergo and successfully pass:
- Criminal Background Investigation
- Drug Screening Test
Knowledge, Skills, and Abilities
- Working knowledge of network monitoring systems and/or communication network
- Working knowledge of Microsoft Office
- Working knowledge of Network Diagnostic Software tools
Management Preferences
- Knowledge of radio communications equipment
- Two Years experience working in a Network Operations Center
Supplemental Information
The mission of the North Carolina State Highway Patrol is to ensure safe, efficient transportation on our streets and highway, reduce crime, protect against terrorism, and respond to natural and manmade disasters. This mission will be accomplished, in partnership with all levels of government and the citizens of North Carolina, through quality law enforcement services based upon high ethical, professional, and legal standards.
This section has the responsibility of managing the operation of the State’s Voice Interoperability Plan for Emergency Responders (VIPER), a Statewide communications system for the purpose of providing digital voice communication for the members of the N.C. State Highway Patrol (NCSHP), Criminal Justice Information Network (CJIN), and other local, state, and federal law enforcement agencies.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience.EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Angela Anita Avant-JonesRecruiter Email:
[email protected]Other open roles at Nc(6)
Find a job with one of the state's largest employers, where career opportunities are wide-ranging, and every job helps enhance the quality of life for NC citizens! The Office of State Human Resources (OSHR) serves as the "Center of Human Resources Expertise" for the State of North Carolina through an integrated, multidisciplinary, professional Human Resources Team that is collaborative, strategic, and customer-focused, and supports state government efforts to attract, retain, develop, and motivate a high-performing, diverse workforce. In compliance with the State Human Resources Act and with accountability to the Governor and the State Human Resources Commission, we provide high quality human resources services that enable agencies and universities to attract, motivate, develop, and retain a competent, diverse workforce to meet their business objectives. The agency is comprised of the following divisions Director’s Offices, Business Operations, Diversity & Workforce Services, Government Relations, Human Resources, HR Data Assessment and Review, Safety, Health and Workers’ Compensation, Talent Acquisition Services, Total Rewards, Learning & Development, NC Flex & State Benefits, and Temporary Solutions. Our Office works hard to have North Carolina state government recognized as an “Employer of Choice” and be reflective of the diversity and talent of our state and maximize the potential of our greatest asset—Our Employees! OSHR values start with ensuring CLARITY: C - Creativity: Be curious and seek creative solutions L - Leadership: Lead by example by taking initiative A - Accountability: Hold yourself and others accountable R - Reliability: Close the loop I - Inclusion: Create a diverse and inclusive culture T - Teamwork: Collaborate with others Y - Yes Mindset: Be positive, proactive, and continuously improve In January 2025, Governor Josh Stein appointed Staci Meyer to serve as the Director of the North Carolina Office of State Human Resources (OSHR).
Key team members
Felicia Bridges
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