Services Manager - Service Delivery Management

Service Delivery Manager – ALS (Artificial Lift Systems)

A Service Delivery Manager – ALS (Artificial Lift Systems) at Baker Hughes is responsible for leading the operational, commercial, and service delivery aspects of the ALS business, ensuring safe, efficient, and profitable execution while maintaining high levels of customer satisfaction. The role typically includes responsibility for business performance, service operations, people management, and customer engagement.

Summary: The Service Delivery Manager – ALS is accountable for the overall operational, commercial, and financial success of the Artificial Lift Systems business, ensuring excellent service delivery, customer satisfaction, safety compliance, and sustainable business growth.

Key Responsibilities

· Manage and drive the growth of the Artificial Lift Systems (ALS) business within the assigned region or country.

· Ensure the effective execution of service delivery operations to achieve customer satisfaction and profitable market growth.

· Oversee operational performance, inventory management, fiscal performance, and overall business results.

· Lead end-to-end field service execution, ensuring safe, efficient, and high-quality delivery of ALS services.

· Collaborate with sales and commercial teams to understand customer requirements, forecast demand, and support business growth initiatives.

· Build and maintain strong customer relationships through continuous engagement and service excellence.

· Ensure compliance with Baker Hughes HSE policies, management systems, and operational standards.

· Manage budgets, contracts, commercial commitments, and Profit & Loss (P&L) performance.

· Lead, coach, and develop operational and field staff while driving talent development and performance management.

· Communicate business performance, strategic plans, and operational updates to regional and product line leadership.

Required Qualifications

· Bachelor’s degree in electrical, Mechanical, or Petroleum Engineering, or a related discipline.

· 8+ years of experience within the Artificial Lift Systems (ALS) business, including operations and P&L management.

· Experience in people leadership, account management, and customer relationship management.

· Strong understanding of commercial processes, contracts, budgets, and financial performance metrics.

· Excellent communication, negotiation, project management, and leadership skills.

· Ability to collaborate across functions, product lines, and geographies.

Core Competencies

· Service Delivery Management

· Artificial Lift Systems Expertise

· Customer Relationship Management

· Operations & Inventory Management

· P&L Management

· HSE Compliance

· Strategic Planning

· Team Leadership & Talent Development

· Commercial & Contract Management

The Baker Hughes internal title for this role is: Services Manager - Service Delivery Management