Sr Project/Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a sharp, execution-focused Sr Project/Program Manager who thrives on complexity and owns outcomes end-to-end. This is not an oversight role — it requires someone who actively drives work forward, manages multiple high-priority workstreams simultaneously, and brings both organizational rigor and analytical depth to every engagement. You will serve as the connective tissue across our Workplace Management Operations Performance & Program Management team, partnering cross-functionally to deliver measurable results.

Key Responsibilities
 

Program Orchestration & Multi-Workstream Management

Concurrently manage 5–10+ active workstreams across varying phases of execution. Maintain a single source of truth — tracking milestones, dependencies, owners, and blockers in real time. Proactively surface misalignments before they become issues, and keep all moving parts visible and accountable.

Project Planning and Execution

Collaborate with stakeholders to define project objectives, scope, deliverables, and success criteria aligned with business goals. Take an active, hands-on role in execution — directly contributing to problem-solving, solution development, and driving progress, not just overseeing it.

Analytical Decision-Making

Leverage data, dashboards, and KPIs to inform decision-making, track program performance, and demonstrate measurable impact. Build and maintain reporting frameworks that translate operational data into clear, executive-ready insights. Identify trends, anomalies, and risks before they surface in outcomes.

Prioritization Under Pressure

Rapidly re-prioritize workloads as business needs shift. Make transparent trade-off decisions, communicate changes proactively to stakeholders, and ensure the team stays focused on the highest-impact work at all times.

Initiation and Ownership

Proactively identify gaps, risks, and opportunities. Take personal accountability for following through on action items and driving resolution — even in the face of ambiguity. Champion a culture of high-quality outcomes across yourself and the team.

Risk & Issue Management

Identify, assess, and anticipate risks as projects evolve in a dynamic environment. Develop robust mitigation and contingency plans. Take ownership of driving resolution, not just escalation.

Cross-Functional Collaboration

Build strong partnerships across functions. Navigate complex organizational structures, foster open communication, and align diverse stakeholders to deliver cohesive outcomes.

Communication & Reporting

Communicate project status, risks, and solutions clearly and concisely — both upward and across teams. Tailor communication style to audience needs. Provide accurate, timely updates that enable confident decision-making at all levels.

Quality & Change Management

Ensure all deliverables meet quality standards through hands-on involvement and thorough review. Proactively manage changes to scope, schedule, and resources through structured change control processes.

Process Improvement & Lessons Learned

Lead post-project reviews to capture insights and best practices. Continuously seek and implement improvements to how the team operates.

Qualifications

• Education: Bachelor’s degree in a relevant field (e.g., Project Management, Business Administration, Operations).
• Experience: At least 5–7 years in business operations, with proven project management experience actively executing work, not just overseeing it. Experience managing multiple simultaneous programs is required.
• Organizational Excellence: Demonstrated ability to manage complex, multi-threaded workstreams with precision. Known for creating clarity out of chaos and keeping teams aligned without micromanaging.
• Analytical Acumen: Strong quantitative and critical-thinking skills. Comfortable building and interpreting dashboards, KPIs, and performance reports. Able to translate data into decisions and communicate findings to non-technical audiences.
• Prioritization & Decisiveness: Comfortable making sound judgment calls with incomplete information. Knows when to escalate versus drive to resolution independently.
• Executional Agility: Proven ability to work proactively, independently, and hands-on in fast-paced, high-change environments. Adapts quickly without losing quality or momentum.
• Communication: Exceptional verbal and written communication skills. Able to convey complex information clearly to diverse stakeholders, from frontline team members to senior leadership.
• Digital Fluency: Proficiency with AI, project management, and reporting tools (e.g., Microsoft Project, Smartsheet, Power BI, or equivalent). Embraces technology to streamline work and enhance visibility.
• Collaboration: Strong cross-functional partnership skills. Builds trust quickly and aligns diverse teams around shared goals.
• Adaptability: Thrives in ambiguity. Proactively seeks clarity and pivots effectively when priorities shift.

This is an opportunity for a highly engaged project manager who thrives on being at the center of the action, delivering results by BOTH leading and actively contributing every day.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.