Online Chat Support Agent
Posted 4 days ago
Remote Recruitment is hiring a Online Chat Support Agent for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Handle multiple concurrent live chat conversations professionally
- Resolve customer queries, complaints and technical issues efficiently
- Escalate complex or unresolved issues to the appropriate teams
- Log all customer interactions accurately in CRM or helpdesk system
- Consistently achieve response time, resolution rate and CSAT targets
- Contribute to knowledge base documentation and internal resources
Requirements
- 1+ year of live chat, customer service or support experience
- Fast, accurate typing skills of at least 50 words per minute
- Excellent written English with impeccable grammar and spelling
- Calm under pressure and able to manage multiple conversations simultaneously
- Reliable home office with fast stable internet connection
What We Offer
- R25,000/month
- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
Remote Recruitment – connecting top South African talent with UK employers. Apply today.
Work remotely for UK companies from South Africa. Free to join, paid in Rands. SA's #1 remote job platform for South African independent contractors.
Key team members
Kecia L Kenner BS, CCS-P
Sarah Mason-Gordon
Amanda A
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