Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Onboard new clients and ensure a smooth transition from sales to service delivery
Build strong relationships with clients to maximise product adoption and satisfaction
Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
Proactively identify churn risks and escalate to retention teams as appropriate
Gather client feedback and collaborate with product teams to improve the offering
Track customer success metrics and contribute to team reporting and strategy

Requirements

2+ years of customer success, account management or client services experience
Excellent communication and relationship-building skills
Proficient in CRM and customer success platforms such as Salesforce or Gainsight
Empathetic and solutions-focused with a track record of improving client retention
Self-motivated and able to manage a large portfolio independently from home

What We Offer

R27,000/month
100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.

Customer Success Specialist

Other open roles at Remote Recruitment(6)