Director, Logistics

Job Description

We are currently looking for a Director of Logistics to lead our team in Malaysia. As Director, Logistics, you will lead foodpanda Malaysia's logistics organisation, owning the end-to-end rider experience while driving operational excellence, efficiency, and innovation across the country. You will develop strategies to optimise fleet operations, strengthen rider engagement, ensure regulatory compliance, and build a high-performing logistics organisation that supports sustainable business growth.

Key responsibilities: 

• As a passionate leader, you will be empowered to take full responsibility of the logistics operations of the business
• Find ways to drive logistics efficiency in the whole country, by defining our city structure, our incentive schemes and managing our supply/demand relationship
• Strategy – Proactively proposing new strategies to improve our set-up. We are not the kind of company where we want to maintain the status quo. We always want to be one step ahead
• Owning rider experience end to end, through logistics quality & efficiency, content improvements, and performance management. Also focus on building a very engaged rider community by working with partners across verticals to offer something meaningful for them
• Work closely with different government departments to ensure our fleet operations are compliant with all p-hailing regulations
• Leading innovation & expansion in foodpanda Malaysia, in close cooperation with our Commercial Director.
• Analytics – Analyze and track KPIs (lots of it) to improve logistics performance, and take customer and rider experience to the next level!
• Build and structure a high performance team and drive them to success
• Digitalize and automate internal processes in all the logistics verticals
• Delivering solid data-driven analyses to all departments,requiring a 360 degree understanding of our business.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or another quantitative discipline.
• 12–15+ years of experience in high-growth technology companies, startups, consulting, investment banking, or similarly fast-paced environments.
• Proven leadership experience in logistics operations, including both hard operations (fleet management) and soft operations (fleet operations, content management, and rider operations).
• Strong analytical capabilities with advanced Excel skills; SQL proficiency is an advantage.
• Demonstrated ability to translate complex data into clear, actionable business decisions.
• Strong track record of driving operational excellence, process optimisation, automation, and continuous improvement.
• Experience leading cross-functional teams and influencing senior stakeholders within complex matrix organisations.
• Highly organised, proactive, adaptable, and comfortable managing multiple priorities in a dynamic environment.
• Strong understanding of e-commerce or marketplace businesses is highly desirable.
• Excellent communication skills in English; proficiency in a Malaysian language is an advantage