Customer Service Specialist (all genders)

Job Description

• Independently manage customer inquiries, complaints, and escalations via email
• Support the day-to-day operations of our call center by taking on additional operational tasks
• Collaborate closely with cross-functional teams to identify and implement process and workflow improvements
• Support the Quality team in maintaining and improving service quality standards
• Create and maintain workflow documentation in both German and English

Qualifications

• At least 2 years of experience in Customer Service, ideally in a call center environment
• Experience with Google Workspace; knowledge of Jira and Zendesk is a plus
• Strong communication skills with a customer-centric mindset
• Quick learner with a proactive approach and a high level of ownership
• Hands-on mentality with excellent problem-solving skills
• Fluent in German and English, both written and spoken
• Resilient, well-organized, and a strong team player

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.