Billing and Collections Specialist
Posted 4 days ago
Billing and Collections Specialist
Employment Type: Full-time, On-site (Irvine, CA)
Compensation: $20–$25 per hour (based on experience)
About Understood Care
Understood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. We provide Medicare-covered patient advocacy services and work only for our clients, not hospitals or insurance companies. Each client is paired with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.
Position Overview
Understood Care is seeking a detail-oriented and results-driven Billing and Collections Specialist. This role will focus primarily on billing operations, claims follow-up, and collections to ensure accurate and timely reimbursement. The ideal candidate is organized, proactive, and experienced in managing billing workflows and resolving outstanding balances efficiently.
Key Responsibilities
Billing & Claims Management
- Focus primarily on payment posting, paper denials and A/R
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Submit and track claims accurately and in a timely manner
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Monitor claim status and proactively follow up on unpaid or denied claims
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Identify billing discrepancies and support resolution efforts
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Ensure accurate documentation and compliance with payer requirements
Collections & Reimbursement
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Manage accounts receivable and follow up on outstanding balances
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Communicate with payers regarding claim status and payment issues
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Support reconciliation of payments and remittance posting
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Track and report on billing and collections progress as needed
Administrative Support
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Maintain organized billing records and documentation
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Collaborate with internal teams to ensure accurate provider and patient data
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Support process improvements to strengthen billing workflows
Qualifications
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5 years of experience in healthcare billing and collections
- Strong understanding of working with in house built systems
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Familiarity with payer portals and claims management processes
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Strong attention to detail and organizational skills
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Ability to manage multiple deadlines independently
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Excellent written and verbal communication skills
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Experience with healthcare administration systems is a plus
What We Offer
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Competitive hourly pay ($20–$25/hour)
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Full-Time position in office in Irvine, CA
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Collaborative and mission-driven team environment
Patient advocacy without the call center. Understood Care is a virtual patient-advocacy service for Medicare beneficiaries built on three commitments. (1) One Advocate, For Life: every patient is matched with one dedicated advocate reachable directly by personal phone, email, and text; patients do not go into a call queue, and the assignment is permanent so the same advocate handles any return engagement months later. (2) AI-Supported, Human-Delivered: AI tools help advocates surface programs, benefits, and services tied to where the patient lives, with the most up-to-date eligibility information, so patients and advocates get resources faster. (3) The 7-Day / 30-Day Cadence: while a case is active, the advocate communicates with the patient every 7 days by phone, text, or email with progress information; once everything is resolved, the case moves to a monthly check-in.
Key team members
Kimberly Wilson
Olivia Panessidi
Royce Shey
Joanie Schultz
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