Client Project Manager

Job Description

Your Opportunity

We're looking for a Client Project Manager to join our Client Delivery Group within Product & Services. In this role, you'll lead a portfolio of complex client delivery initiatives across payments, compliance, digital transformation and product implementation programs. You'll work closely with clients and cross-functional delivery teams to ensure projects are delivered successfully while maintaining exceptional client experiences. 

Operating in a fast-paced and evolving environment, you'll manage multiple concurrent projects and play a key role in driving delivery outcomes through strong stakeholder engagement, proactive risk management and effective project governance.

You'll also make an impact by:

• Managing 4-6 concurrent client projects, ensuring delivery milestones are achieved across scope, schedule, budget and quality objectives.
• Partnering with delivery squads and product teams to ensure work progresses effectively through Agile sprint cycles.
• Producing fortnightly internal and client status reports, steering committee packs, project governance artefacts and executive updates.
• Leading project kick-offs, steering committee meetings and client workshops to drive engagement and alignment.
• Building trusted client relationships through clear, concise and professional communication, ensuring stakeholders feel supported and confident throughout delivery.
• Managing project risks, issues, dependencies and change requests while maintaining a focus on successful client outcomes.

Qualifications

What You'll Bring

You're an experienced Project Manager who thrives in client-facing environments and enjoys balancing multiple priorities, stakeholders and delivery streams. You bring a pragmatic approach to delivery, strong commercial awareness and a solutions-focused mindset.

To succeed in this role, you'll bring:

• A minimum of 5 years' project management experience delivering complex technology, digital or business change initiatives.
• Proven experience managing multiple projects concurrently within customer-facing environments.
• Strong stakeholder management skills with the ability to engage, influence and build credibility with clients and senior leaders.
• Experience working within Hybrid delivery environments, combining Waterfall and Agile methodologies.
• Strong knowledge of project management frameworks, with PMP, CAPM, Prince2 or equivalent certifications highly regarded. 
• Experience using project scheduling and delivery tools such as MS Project and Jira. 
• Strong financial management, planning and reporting capabilities including project budgets, forecasting and governance reporting. 
• Excellent written and verbal communication skills, with the ability to present information clearly, concisely and confidently to clients and stakeholders. 

You'll stand out from the crowd if you have:

• Experience within payments, banking, fintech or financial services environments.
• Exposure to financial risk, compliance or regulated environments. 
• Experience bridging traditional project management disciplines with Agile delivery teams.

Additional Information

Why Cuscal?

At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.

Here, you'll deliver or support interesting, ground-breaking work that has real impact on Australia's financial services sector and the millions of customers it serves. You'll innovate alongside skilled, smart, connected teams and build a fulfilling career that continues to grow.

You'll also enjoy a range of benefits, including:

• Hybrid working arrangements that support flexibility and work-life balance.
• We celebrate success: Our IGNITE program recognises individual and team achievements.
• Wellbeing focus: We support your physical, mental and financial wellbeing through a range of initiatives and employee benefits.

Join us and reimagine the future

If you're excited to join a company that's shaping the future of how Australia moves money, we'd love to hear from you.

Apply now and let's explore who you are, what drives you and how you can contribute to our vision for the future.

Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTQIA+ communities and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.