Retail Excellence Manager

Job Description

The Retail Excellence Manager is a core operational role responsible for end-to-end retail operational standardization, execution optimization, field coaching, budget control and retail capability building across all boutiques in APCN. This role bridges HQ strategies and local store execution ensures consistent brand experience, operational efficiency and sustainable retail business growth. The position report to Retail Director.

Key Responsibilities

• Retail Operation Standardization — Cascade HQ/global brand standards into local stores; co-develop and continuously update SOPs covering grooming, visual, stock, rostering, uniform, sales protocols and daily boutique operations.
• Compliance & Store Coaching — Monitor full compliance with the Retail Operation Manual, identify operational gaps, and coach store managers on problem-solving, corrective actions and structured store improvement plans.
• Retail Alignment & Cross-Store Collaboration — Plan and lead regular alignment meetings and business sharing sessions, track action items, and partner with the Retail Director to drive consistent, network-wide store performance.
• Retail Expense & Budget Control — Own end-to-end boutique expense management (stationery, selling tools, cleaning, alteration, postage, transport, T&E), including invoice verification, payment processing and strict budget monitoring.
• Manpower & Staffing Management — Conduct regular manpower audits (structure, roster, attendance, leave); handle internal transfers, new hiring and under-performance follow-up to ensure stable, efficient store deployment.
• Training & Field Capability Building — Lead the retail training team to design and deliver programs on product, systems, service and compliance; conduct field coaching and iterate based on effectiveness and market insights.
• Budgeting, Reporting & KPI Tracking — Prepare annual controllable expense forecast, support sales budgeting, and deliver accurate weekly/monthly sales reports, staff KPI reports and management meeting decks.
• Business Analysis & Market Intelligence — Support CRM target setup and pre-launch coordination, compile monthly competitor analysis, track landlord promotions, and prepare retail seminar materials for capability uplift.

Qualifications

• Bachelor degree or above in Retail /Business related majors.
• 8+ years luxury retail operation management experience, familiar with SOP drafting, expense & budget control and retail training management and coaching experience
• Highly responsible, proactive and able to work under fast-paced retail business pressure.
• Strong sense of brand standard, compliance and data accuracy.
• Good organizational skills to manage multiple ongoing retail projects and meetings efficiently.
• Fluent in both written and spoken English, capable of communicating with global HQ.
• Strong project coordination skills, execution capability and detail-oriented mindset.

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.