Agent - Air Export Customer Service

Job Description

• Coordinate bookings with carriers and vendors based on customer requirements.

• Arrange cargo and document collection, and maintain accurate system updates.

• Process bookings in accordance with SOPs or customer’ procedures.

• Respond promptly to enquiries from customers, internal departments and overseas offices.

• Follow up on HAWB and invoice issuance to shippers with payment collection.

• Work closely with cross-functional teams to ensure smooth shipment execution.

• Maintain accurate and timely shipment records and documentation.

• Support customer meetings, presentations, and visits when required.

• Identify and resolve operational issues to enhance service quality.

Qualifications

• Certificate/diploma or Formal Secondary School graduate or above, preferably with 1-2 years working experience in freight forwarding industry

• Fresh graduates with less experience will also be considered

• Good command of English and Mandarin

• Possess strong interest to pursue long term career in the logistic solutions industry

• Proficient PC knowledge

Additional Information

Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Shortlisted candidates will be notified within 6 weeks.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Expeditors is an equal opportunities employer and works towards a smoke free environment.