Ensure smooth and timely process flow for shipments.
Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Overseas communications, timely responses to emails and requests (internal and external).
Utilize all technology tools available in the company to perform customer service and operations duties.

Fluent in English
Good computer skills (Excel, Word, PowerPoint)
Pro-active, strong organizational skills
Understanding of ocean documentation process a plus
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Have completed any applicable probationary period.
Must not currently be on a performance improvement plan, and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Agent - Order Management