Quality Assurance Manager (Davao) | Onsite
Posted 5 days ago
Work Setup: Onsite (Davao)
Target Start Date: ASAP
Requirements:
- Telco experience should be recent
- At least 2 years telco experience
- At least 1 year of experience as Quality Assurance Manager
- Handling AT&T program is a plus
- Can start ASAP
- Willing to work onsite in Davao
Responsibilities:
- Manage the QA lifecycle: Handle hiring, onboarding, performance evaluations, and the daily workflow schedules of Quality Analysts and Specialists.
- Mentor and coach: Act as an advanced expert to guide junior team members, setting clear operational objectives and sharing best practices.
- Escalation management: Serve as the main point of contact for complex or highly escalated operational quality matters.
- Omnichannel evaluation: Oversee the auditing of customer interactions across multiple channels including voice calls, emails, and chat communications.
- Standardization: Ensure all agent evaluations match established standard guidelines, client frameworks, and corporate policies.
Other open roles at Tasq Staffing Solutions, Inc.(6)
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
Key team members
Praadhip Sathyan
Luisa Panaligan
Yan Gamba
Erika Anelle D.
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.