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Quality Control Lead

OpenPayd·See all OpenPayd jobs on Jobr

Posted 4 days ago

OfficeLondonSE
Who are we?
 
 At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
 
A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
### How will you add value to the OpenPayd journey?
  • Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews
  • Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making
  • Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks
  • Identify errors, inconsistencies, control weaknesses, and areas requiring remediation
  • Document review findings and provide clear, constructive feedback to operational teams and managers
  • Produce quality control reports, scorecards, trend analysis, and management information (MI)
  • Monitor recurring issues and identify opportunities for process improvements and targeted training
  • Support root cause analysis and corrective action plans.
  • Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency
  • Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks
  • Assist with regulatory, internal audit, and compliance assurance activities where required
  • Support the expansion of the Quality Control framework into additional operational functions over time
  • Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience
  • Help drive a culture of quality, accountability, and continuous improvement across Operations
    • ### The ideal candidate will have the following:
  • Experience in Quality Control, Quality Assurance, or a similar operational oversight role
  • Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes
  • Knowledge of transaction monitoring and financial crime controls
  • Excellent attention to detail and analytical skills
  • Strong written and verbal communication skills
  • Ability to assess complex cases and apply policies consistently
  • Experience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environments
  • Understanding of AML, sanctions, fraud, and financial crime regulations.
  • Experience with quality assurance frameworks, audit methodologies, or compliance testing.
  • Familiarity with case management and workflow systems
    • ### Our perks and benefits:
  • Personal training budget - £3000 
  • Cycle to Work scheme
  • Discounted gym membership - £80 towards any gym
  • Corporate discounts via PerkBox
  • Travel loan
  • Company Pension plan
  • Health, Dental & Life Insurance
  • Wednesday office breakfasts, office fruits and a full bar & regular team socials
  • 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering 
    •  
    We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
     
    We are looking forward to receiving your CV.
     
    OpenPayd Talent Team
     
    To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
     
    #LI-DNI
     

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    Job details
    Workplace
    Office
    Location
    London
    Experience
    SE
    OpenPayd logo
    OpenPayd
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    OpenPayd is building the universal financial infrastructure for the digital economy. Our rails-agnostic platform enables any business to move and manage money globally - across fiat and digital assets - through a single, powerful API. We provide embedded accounts, FX, domestic and international payments, Open Banking, and now stablecoin on/off ramps - delivering full interoperability between traditional finance and digital assets. With one of the most comprehensive banking networks in the market, OpenPayd enables real-time money movement, everywhere. Trusted by global leaders including eToro, OKX, B2C2 and Kraken, we process more than $180 billion in annual volumes for over 1000 businesses. OpenPayd is the infrastructure layer powering the next generation of financial services.

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    Key team members

    Drew Sullivan

    Drew Sullivan

    Martin Fairhurst

    Martin Fairhurst

    Stephen Lemon

    Stephen Lemon

    Barry O'Sullivan

    Barry O'Sullivan

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