Learning & Development Manager (Food & Beverage)

Job Description

• Develop and implement the annual Learning & Development strategy for the Food & Beverage division in alignment with business objectives and brand standards.
• Conduct onboarding and departmental orientation programs for all new Food & Beverage associates.
• Develop and execute annual training calendars for all Food & Beverage outlets.
• Design, deliver, and evaluate training programs covering service standards, sequence of service, product knowledge, menu knowledge, beverage knowledge, wine service, upselling, guest engagement, and operational excellence.
• Coordinate and conduct On-the-Job Training (OJT) and coaching sessions to improve employees' knowledge, skills, and performance.
• Partner with the Food & Beverage Director, Executive Chef, Outlet Managers, and Supervisors to identify training needs and address performance gaps.
• Develop and maintain Food & Beverage Standard Operating Procedures (SOPs), training manuals, presentations, training videos, and learning materials.
• Conduct regular service observations, training audits, and operational assessments to ensure compliance with brand standards and service excellence.
• Evaluate the effectiveness of training programs through assessments, practical evaluations, guest satisfaction results, mystery shopper reports, and operational performance indicators.
• Monitor employees' progress after training and provide individual coaching and development plans where required.
• Deliver mandatory Food Safety, HACCP, hygiene, allergen awareness, sanitation, and workplace safety training in compliance with local regulations and company standards.
• Ensure all Food & Beverage associates complete mandatory and brand-required certification programs within the required timelines.
• Support outlet openings, new menu launches, seasonal promotions, and special events by developing and delivering relevant training programs.
• Monitor departmental training records, attendance, certifications, and compliance using the Learning Management System (LMS) where applicable.
• Develop departmental trainers by coaching supervisors and managers on effective training and facilitation techniques.
• Conduct Train-the-Trainer programs to strengthen the department's internal training capabilities.
• Review guest satisfaction surveys, online reviews, and operational feedback to identify training opportunities and improve the guest experience.
• Measure training effectiveness using departmental KPIs, including guest satisfaction, service quality, upselling performance, training completion, compliance scores, and operational audits.
• Support succession planning by identifying high-potential associates and preparing individual development plans for future leadership positions.
• Promote a culture of continuous learning, engagement, accountability, and operational excellence throughout the Food & Beverage division.
• Ensure compliance with Quality Management Systems (QMS), Food Safety Management Systems (FSMS), company policies, and brand standards.
• Support sustainability initiatives by promoting responsible resource consumption, waste reduction, energy conservation, and environmentally responsible practices within Food & Beverage operations.
• Perform any additional duties assigned by hotel management that are consistent with the responsibilities of the Learning & Development Manager – Food & Beverage.

Qualifications

• Education: Bachelor Degree in related field
• Experience: 5 years work experience in Training Department
• Foreign Language: Outstanding level of English
• Courses and Training: Prior attendance in courses and seminars in the field.
• Computer Literacy: Excellent computer skills
• Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.