Maintenance Technician

Job Description

Scope of Position:

The maintenance technician is responsible for performing ongoing facility maintenance, completing repairs on equipment and ensuring the smooth running of the Hotel maintenance operation.

Specific Responsibilities:

• Undertake and manage various general maintenance tasks, including plumbing, electricity telecommunications, heat, carpentry and decorating
• Conduct routine inspection of premises and equipment and handle basic repairs and maintenance requirements.
• Inspecting building structures, equipment and assets performing reactive and preventive maintenance.
• Perform task and deliver service with the highest level of discretion, aiming for minimal disruption and inconvenience for guests and visitors
• Actively seek to contribute to the comfort of guests and visitors
• Remain proactive and approach tasks and requests with a can-do-attitude
• Handle basis repairs and maintenance ; coordinate and oversee contractors and external providers ensuring they work in relation to service agreements and procedures
• Install, inspect and troubleshoot equipment, appliances and systems
• Maintain and replace heating, air conditioning and distribution systems as and when required
• Liaise with and supervise contractors and external providers to carry out work activities
• Assist in record keeping and keep daily log of repairs and maintenance of assets and equipment
• Respects Accor's Legionnaires' disease directive,
• Apply the Hotel's security regulations (in case of fire etc)
• Champion the Hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),
• Actively contributes to the safety of people and property (ensuring safety exits remain clear of obstruction etc)
• Take responsibility for identifying areas of improvement within range of operation, including risk awareness
• Undertake appropriate training to develop increased expertise in the area of work concerned
• Report stock levels

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Attend and actively participate in all WH&S training required of you by the Hotel
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations
• Be fully conversant with departmental fire and evacuation procedures
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications

Systems & Procedures:

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel   
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be always committed to the safety of Guests and report any suspicious activity in the hotel to the Manager
• Practice Safety always including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives

Hygiene / Personal safety / Environment:

• Ensures the application of hygiene, safety, and environment regulations
• Applies and ensures application of the hotel's security regulations (in case of fire etc.)
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Is responsible for the security of people and property in the area under his/her remit

Qualifications

• Minimum Matric (grade12)
• Previous experience in the hotel industry