Guest Service Associate- F&B Service

Job Description

1. Greet guests with enthusiasm, providing a warm welcome and efficient service, including handling phone calls professionally.
2. Master our food and beverage offerings, guiding guests to perfect choices and eloquently describing menu items, including allergen information.
3. Resolve conflicts and solve problems swiftly, ensuring guest satisfaction at all times.
4. Maintain a clean, organized workspace and ensure all supplies are readily available for guests and team members.
5. Boost revenue by promoting hotel services and upselling when appropriate.
6. Prepare food and beverage areas to Accor Hotels' high standards, demonstrating attention to detail.
7. Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
8. Develop expertise in beverage offerings and manage stock efficiently.