CRM Specialist

Job Description

Purpose

You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes.

Key Activities

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Qualifications

Qualifications

• 2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.
• Degree in Business, Information Systems, or a related field, or equivalent hands-on experience.

Nice to have: SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations.

Additional Information

​​​​​​Why Join InPost?

• Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products
• Real ownership — your data products will directly influence strategic decisions in InPost Pay
• Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts
• Space to experiment with new technologies — including AI tooling — and bring innovations into production
• Fulfilling career path with investment in your development, training, and growth
• Your impact will be visible immediately 
• We offer B2B type of cooperation