Functional Application Support Analyst – Financial Markets

Job Description

We are looking for a highly motivated Functional Application Support Analyst to join our Application Support team. This role is responsible for ensuring the stability, performance, and continuous improvement of a critical production application used by Back Office teams and Development teams across the EMEA region.

The successful candidate will provide both functional and technical support, acting as a key liaison between business users and IT teams. The role requires strong analytical and problem-solving skills, attention to detail, and a solid understanding of Financial Markets, combined with technical knowledge of SQL and Unix environments.

Key Responsibilities

Incident & Production Support

• Investigate, troubleshoot, and resolve technical and functional incidents related to the application and its ecosystem.
• Ensure timely incident resolution and effective communication with stakeholders.
• Perform root cause analysis and propose corrective and preventive actions.
• Monitor production activities and ensure platform stability.

Functional Analysis & Testing

• Analyze new and ongoing issues, identifying impacts and proposing solutions.
• Perform testing and validation activities in UAT environments.
• Collaborate with Development teams to investigate defects and validate fixes.
• Support business users in understanding application behavior and functionality.

Collaboration & Stakeholder Management

• Act as the bridge between Back Office users, Development teams, Production Support, Accounting, and other IT teams.
• Collaborate with cross-functional teams to improve system functionality, user experience, and operational processes.
• Support project initiatives and contribute to successful implementations.

Documentation & Continuous Improvement

• Maintain and continuously improve support documentation.
• Create and update user guides, operational procedures, and knowledge articles.
• Identify opportunities to automate repetitive manual tasks and improve operational efficiency.
• Promote best practices and process enhancements.

Qualifications

Functional Knowledge

• Strong understanding of Financial Markets and financial instruments.
• Knowledge of:
  • Securities
  • Cash Flows
  • Financial Products
  • Trade Lifecycle
  • Back Office processes

Technical Skills

• SQL – Intermediate level (ability to query and analyze data).
• Unix/Linux – Intermediate level.
• ITIL principles and incident management processes.
• Experience with ServiceNow or similar ticketing systems.
• Understanding of application support and production environments.

Soft Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting capabilities.
• Analytical mindset with a proactive approach.
• High attention to detail.
• Strong collaboration and teamwork skills.
• Ability to work in a fast-paced and dynamic environment.
• Fast learner with a strong sense of ownership and accountability.

Competency Levels

• Incident Management – Advanced/Expert level
• Functional Analysis & Testing – Advanced/Expert level
• Financial Markets Knowledge – Advanced level
• Stakeholder Management & Cross-Team Collaboration – Advanced level
• SQL – Intermediate level
• Unix/Linux – Intermediate level
• ITIL Framework – Intermediate level
• ServiceNow or similar Ticketing Tools – Basic level
• Communication (Oral & Written) – Advanced/Expert level
• Teamwork & Collaboration – Advanced/Expert level
• Problem Solving – Advanced/Expert level
• Attention to Detail – Advanced/Expert level

Language Requirements

• English: Advanced / Professional Proficiency (mandatory).