Assistant Chief Concierge

Job Description

Guest Experience & Service Excellence

• Assist guests with information, recommendations, and arrangements for tours, transportation, dining, entertainment, and special experiences.
• Handle guest inquiries, special requests, and complaints professionally and efficiently, ensuring timely resolution.
• Proactively anticipate guest needs to create memorable and personalized experiences.
• Maintain updated guest profiles, preferences, and service history to support personalized service delivery.

Operations & Team Support

• Support the Chief Concierge in supervising daily Concierge operations and ensuring service consistency.
• Assist in training, coaching, and guiding Concierge team members to meet Rixos service standards.
• Ensure proper coverage, task allocation, and smooth handovers across shifts.
• Step in to lead the Concierge team in the absence of the Chief Concierge when required.

Vendor & Destination Management

• Maintain strong working relationships with transportation providers, tour operators, cable car operators, and local service partners.
• Ensure all vendors comply with hotel standards, safety requirements, and service quality expectations.
• Keep up-to-date knowledge of local attractions, events, and destination offerings to enhance guest recommendations.

Compliance, Sustainability & Standards

• Support the implementation of sustainable practices by promoting resource efficiency, waste reduction, and eco-friendly initiatives in line with ESG and CSR objectives.
• Ensure compliance with local laws, health & safety regulations, company policies, ISO standards, and hospitality best practices.
• Assist in maintaining accurate records, logs, and reports related to Concierge operations.

Qualifications

Education & Experience

• Degree or Diploma in Hospitality Management or related field.
• Previous experience in Concierge or Guest Services within a 4–5 star hotel or luxury resort.

Core Competencies

• Strong knowledge of local attractions, transportation networks, and service providers.
• Excellent communication, interpersonal, and networking skills.
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
• Strong problem-solving skills with a guest-centric mindset.
• Professional appearance and demeanor at all times.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.