We are looking for a Guest Service Agent to assist with all guests queries and check in and out procedure's.
Check that details of regular guests are updated in Opera System.
To liaise closely with Housekeeping on information relating to rooms and lost property.
To be fully aware of daily worksheet and ensure this form is used.
To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
Ensure all account postings are accurate and necessary paperwork produced.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure check in/out processes are followed to Elysium standards
Assist with guest luggage if required
All complaints to be handled promptly and efficiently.
Attend and participate in meetings and training sessions provided.
Exposure to switchboard
Ensure the correct welcome is given to all callers.
Ensure the correct welcome is given to all guests.
Guest Valet Parking if required.

30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4,500+ properties in over 110 countries
Career mobility across Accor’s global brand portfolio
25% Discount in our signature Restaurant Cibaria & Bar Capri
Immediate Commencement
Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
Available for 7 day Roster coverage
Open to Casual or Part Time employment

Guest Service Agent (Casual & Part Time )