Project-Based Customer Service Representative (25K Completion Bonus) - QC

We are looking for CSRs to join a fast growing 4-month project-based Online Video Sharing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts, transactions, and patterns to detect and prevent fraud.
• Identify trends that separate legitimate vs. fraudulent activity.
• Handle calls regarding potential fraud and confirm activity with customers.
• Use internal and external tools to determine if activity is fraudulent.
• Solve problems, find root causes, and recommend solutions.

Requirements

• Must be a College Graduate with or without BPO experience OR
• Completed 2nd year in college with at least 6 months of BPO Experience
• Must have excellent communication skills
• Must be willing to work onsite in Vertis North
• Willing to work on shifting schedule
• Comfortable with a project-based employment for 4 months

Benefits

• Competitive salary
• 25K completion bonus