Job Description
- Lead the implementation and monitoring of quality assurance programs across both hotels.
- Ensure compliance with brand standards, policies, and operational procedures.
- Coordinate and conduct internal quality audits, inspections, and assessments.
- Develop and implement action plans to improve guest satisfaction and operational performance.
- Support department heads in establishing service excellence initiatives and quality improvement projects.
- Monitor quality KPIs and prepare regular performance reports for hotel management.
- Organize and deliver quality-related training and awareness programs for employees.
- Collaborate with operational teams to foster a culture of continuous improvement and customer-centric service.
- Prepare hotels for brand audits, mystery guest evaluations, and certification programs.
Qualifications
- High education in Hospitality Management, Business Administration, Quality Management, or a related field.
- Minimum 3 of experience in quality management, guest experience, operations, or hotel management.
- Previous experience in an international hotel chain is highly desirable.
- Strong knowledge of hospitality quality standards and audit processes.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and presentation skills.
- Proficiency in Microsoft Office applications.
- Fluency in English and Georgian; additional languages are an advantage.
Additional Information
Competencies
- Attention to detail
- Leadership and influencing skills
- Customer-focused mindset
- Project management capabilities
- Continuous improvement orientation
- Strong interpersonal skills
- Ability to work independently and across multiple departments
What We Offer
- Opportunity to work within the global hospitality network of Accor.
- Professional growth and development opportunities.
- Dynamic and multicultural work environment.
- Competitive compensation and benefits package.
- Opportunity to contribute to the success of two leading hotels in Tbilisi.
Working Schedule: Monday – Friday, 09:00 – 18:00
Work Location: Swissôtel Tbilisi, 3 Soliko Virsaladze Street, Tbilisi, Georgia
We are looking forward to welcome you in our team!
Other open roles at Accor(6)
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Key team members
Antoine Couve
Emmanuel de Feydeau
Raoul PICCIN
Julie White
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