Health Care Support Worker - Children's Emergency Department

Job Description

Healthcare Support Worker – Band 2 to 3 development role
Salary: £25,272
Work Location: St Mary's Hospital (Isle of Wight) - Parkhurst Road, Newport, Isle of Wight, PO30 5TG. 
Hours per week: Full time, 37.5 hours per week 
Contract Type: Permanent

We are recruiting a Children's Emergency Department Assistant who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey.

The Children's Emergency Department (CED) will be moving into a newly built department for children and young people aged 0-18. Our new CED will hold an audio-visually separate waiting room, with 5 bed spaces (including a 2 bedded resus) and quiet room. Although this is a fast-paced environment, we encourage learning opportunities and will support you to develop your clinical skills. You will see a wide variety of traumatic and medical presentations, while working closely alongside paediatric nurses and doctors to deliver holistic care.

Our department see's approximately 13,000 children and young people a year, with presentations ranging from unwell babies/children to minor injuries and trauma. We are passionate about constantly improving our service and delivering high quality care to our patients and strive to build upon our already excellent services. We have been rated Gold in our Quality Assurance Accreditation Scheme audits for three years in a row.  

You will provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.

Arrange or where necessary scan/prepare notes for patient transfer.

Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.

Organise the transfer of patients to other areas if required.

Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.

Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.

Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.

Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.

Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication / use of distraction & play therapy.

Ensure children are safeguarded in line with local and national policy.

Support main ED during periods of high acuity as needed.

Please note this role does not offer sponsorship and is based on the Isle of Wight

For further information about the role, please refer to the Job Description

Qualifications

• Key Skills - Literacy and Maths.
• NVQ II In Direct Care.

Desirable: 

• NVQ Level III in Direct Care.

Additional Information

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026