Support Engineer

We are seeking a proactive Support Engineer to provide advanced technical support for enterprise IT infrastructure, network systems, and end-user services. The role involves troubleshooting complex issues, ensuring system stability, and supporting critical business operations in a fast-paced environment.

Employment Type: Full-time employment

Responsibilities

• Provide L2/L3 technical support for infrastructure, network, and system-related issues.
• Troubleshoot and resolve incidents related to connectivity, performance, and service outages.
• Support configuration and maintenance of network devices, servers, and IT systems.
• Escalate and coordinate with internal teams or vendors for complex problem resolution.
• Monitor systems and respond to alerts to ensure high availability of services.
• Perform root cause analysis and contribute to permanent issue resolution.
• Assist in deployment, patching, and upgrades of IT infrastructure components.
• Maintain accurate logs, documentation, and incident records in ticketing systems.
• Participate in on-call rotations for critical production support.
• Ensure compliance with IT policies, standards, and security guidelines.

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or Engineering.
• 3–5+ years of relevant experience in IT support, network support, or infrastructure environments.
• Strong understanding of networking fundamentals (TCP/IP, routing, switching, VLANs).
• CCNP certification required; CCIE certification is a strong advantage.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and handle critical incidents.
• Good communication and customer service orientation.
• Team player with strong ownership and accountability.

Preferred Skills

• Experience with IT service management tools (ServiceNow, Jira, etc.).
• Knowledge of Windows/Linux server environments.
• Familiarity with firewalls, VPNs, and enterprise network troubleshooting.
• Understanding of monitoring tools (Nagios, SolarWinds, PRTG, etc.).
• Exposure to ITIL frameworks and incident/change management processes.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.