Sales Support Administrator - English

Job Description

As sales support administrator, you are responsible for the coordination of the full order to cash process. You are the first contact for the customers in your region for questions related to the order-to-cash process including after sales care.

Your responsibilities:

You are the central contact for the customers/distributors in your region.  

You manage the entire order-to-cash process, from order processing and follow-up with your different stakeholders (production, warehouse, marketing, supply chain, ..) to transport arrangement, billing and after-sales.

You work in tandem with and offer administrative support to the commercial managers of the region.

You are the pivot between the internal organization and the customer. You will regularly consult with or coordinate with various internal departments (logistics & supply chain, production, sales, marketing, etc.).

You work in close consultation with the supply chain department to follow up on the forecasts in order to prevent peaks in the production process.

Qualifications

Higher degree & preferably 1-5 years in a similar administrative, logistics & sales support function.

You are administratively strong, have a commercial, positive, driven and service-oriented attitude.

You have strong organizational skills, adaptability and the ability to work well in a structured team.

Your effective communication and interpersonal skills enable you to build positive, productive relationships within your network;

You have an entrepreneurial mindset, are hands-on and know how to set your priorities. You also work independently and are solution oriented.

Fluency in English is a must. Other languages, especially Russian, are an asset.

Additional Information

We offer you:

• a varied and challenging role within a dynamic company (in Hemiksem), with ambitious projects on the horizon;
• a family atmosphere with a diverse and international team of almost 300 specialists;
• an organization where there is room for initiative and creativity, a culture known for collaboration & collegiality;
• we offer you flexible working hours and the opportunity to partially work from home;
• a solid training and support with personal development at the core;
• a competitive remuneration package supplemented with various extra-legal benefits (iPhone & mobile subscription, hospitalization insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, benefit card Ekivita, bicycle leasing, ..).

Our products

We produce lubricants for all sorts of applications, from passenger cars to bikes and even construction machines, at our HQ in Hemiksem, Belgium. We blend these products in bulk as well as for our own two brands, Wolf and Champion. Thanks to the high quality of our products, we managed to engage in premium partnerships like WRC and Junior WRC, BMW EWC, Bud Racing,...

Our Way of Working

At Wolf Oil Corporation, our dynamic, innovative, and open structure reflects our values of being connected, committed to excellence, and entrepreneurial. This adaptability allows us to navigate the ever-changing realities of the industry with confidence. Like the essential flow of lubricants in an engine, our energy and teamwork drive us to go the extra mile, time after time.

As an organization

• We prioritize co-creation and teamwork, reflecting our belief in being truly connected.
• We maintain an agile and open approach, minimizing focus on hierarchy.
• We stay attuned to the world around us, fostering authentic, long-term business relationships.

Our colleagues

• Embody an entrepreneurial and adventurous spirit.
• See change as a catalyst for growth, embracing innovation.
• Share a can-do mentality, ready to roll up their sleeves when needed.
• Work pragmatically, both as individuals and in teams, staying committed to excellence in everything they do.