Front Office Team Leader

Job Description

• Working across both Reception and Food & Beverage outlet
• Supervise, train, and support front office staff to deliver outstanding customer service.
• Oversee daily operations of the reception/front desk area.
• Manage check-in, check-out, reservations, and guest inquiries efficiently.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor staff performance and provide feedback to encourage development.
• Ensure compliance with company policies, health & safety, and operational standards.
• Be an advocate of ALL: Accor’s loyalty program to non members

Qualifications

• Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
• Amazing work ethic, positive attitude and insatiable desire to learn.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and a welcoming personality.
• Ability to handle pressure, multitask, and problem-solve effectively.
• Flexibility to work shifts including nights, weekends, and holidays as required.
• RSA

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.