Front Office All Rounder

Job Description

At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Front Office All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

• Excellent communication skills (verbal and written).
• Previous customer service experience
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Available to work on a rotating roster including mornings, afternoons and overnight shifts (as requested)
• Valid Australian working rights

Additional Information

• Work with an experienced leader and lay foundation to a strong career progression pathway
• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Discounted Accommodation and F&B in Accor hotels worldwide
• Complimentary laundering 
• Annual Staycation to say thank you!

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.