Service Engineer

Job Description

Service Engineer

Field Based covering the South West and Midlands

Permanent, Full-time, Monday–Friday, 40 hours

Benefits: 26 days annual leave (plus UK bank holidays), company van, fuel card, pension scheme, private medical insurance and more!

Salary: Up to £35,000 depending on experience

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Are you a skilled mechanical or electrical engineer who enjoys problem-solving, working independently, and delivering excellent customer service?

We are looking for a Service Engineer to join our growing Service Team, supporting customers across the UK with the installation, maintenance, servicing, and repair of water treatment and purification equipment.

This is a field-based role offering variety, autonomy, and the opportunity to develop your technical expertise while working with a wide range of specialist equipment.

As a Service Engineer, you will be responsible for servicing, maintaining, troubleshooting, and repairing water treatment systems at customer sites throughout the South West and Midlands.

You will work closely with customers to ensure equipment operates efficiently and reliably, while maintaining the highest standards of safety, quality, and professionalism.

What you will be doing…

• Carry out planned preventative maintenance and routine servicing of water treatment equipment.

• Diagnose faults and undertake repairs, including replacement of components and systems.

• Install, commission, calibrate, and test new equipment.

• Respond to emergency breakdowns and customer call outs.

• Produce accurate service reports detailing work completed and recommendations.

• Manage spare parts inventory and requisition replacement components as required.

• Utilise specialist tools and test equipment safely and effectively.

• Provide technical support and expertise to customers and colleagues.

• Identify opportunities for additional products and services and refer leads to the sales team.

• Ensure compliance with company procedures, ISO standards, and Health & Safety requirements.

• Participate in an out of hours on call rota and occasional weekend working.

• Travel throughout the UK, including occasional overnight stays and short term assignments.

Qualifications

What we are looking for…

Essential:

• Level 3 qualification (or higher) in Mechanical or Electrical Engineering.

• Experience in plant maintenance, fault finding, and equipment servicing.

• Ability to work independently with minimal supervision.

• Good computer literacy and report writing skills.

• Full UK driving licence.

• Willingness to travel extensively within the UK and stay away from home when required.

• Strong commitment to health, safety, and quality standards.

Desirable:

• Electro mechanical apprenticeship or equivalent.

• ONC/HNC in Mechanical or Electrical Engineering or similar discipline.

• 18th Edition qualification.

• Experience working with water purification or water treatment systems.

• Previous experience as a field/mobile service engineer.

Additional Information

What we can offer you…

We offer a comprehensive package designed to support your health, finances and life outside work. You’ll receive 26 days’ holiday plus bank holidays, with the flexibility to buy or sell additional leave, along with private healthcare (currently with Bupa) and the option to add family members.

A dental plan provides cover or cashback on treatments, and all employees benefit from enhanced family friendly policies — including 13 weeks’ full maternity / primary carer pay from day one (increasing with service), two weeks’ full paternity / co-parental pay, and adoption leave with 13 weeks’ full parental pay and two weeks’ co-parental pay from the start of employment.

We also support colleagues with caring responsibilities through flexible working options such as remote work, adjusted hours and paid or unpaid leave where needed.

To help you stay active and well, you’ll have access to discounted gym memberships.

In addition, every employee receives one paid volunteering day each year to give back to causes that matter to them.

From a financial perspective, we provide a market leading benefits package including:
 

• A 10% employer pension contribution each month (doubling your own 5% contribution)

• The option to buy company shares at preferential rates

• Salary sacrifice schemes to support everyday savings

• Life insurance worth four times your salary, paid to your nominated beneficiaries

• Income protection for up to five years at up to 60% of your salary, plus a lump sum of twice your salary if you’re unable to return to work
   

Together, these benefits are designed to give you security, flexibility and support at every stage of your career and personal life.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.