Job Description
Your influential mission. You will...
- Liaise with customers to prioritize backlogs and formalize software requirements.
- Communicate delivery timeframes and provide product knowledge to customer operational teams.
- Serve as the primary escalation point for high-priority, business-affecting issues.
- Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
- Refine feature specifications and track requests through the full development and QA lifecycle.
- Support licensee launches by providing user training, operational setup, and UAT assistance.
- Maintain internal organizational knowledge through documentation and training sessions.
Qualifications
Components for success. You...
- Possess 2–3 years of experience in product, account management, or delivery within a software environment.
- Understand the full Software Development Life Cycle.
- Prioritize tasks effectively to deliver results across multiple concurrent projects.
- Demonstrate exceptional customer service skills and transparent working practices.
- Are an excellent communicator with proficiency in spoken and written English
You'll get extra points for...
- Hold a degree or formal training in Information Technology or Software Development.
- Possess deep knowledge of sports and sports-betting products.
- Bring prior experience from within the gaming or iGaming industry.
Additional Information
PT Sports Unit
Playtech Sports Unit partners with more than 150 operators across approximately 20 regulated markets in Europe and South America, with a newly established presence in the US. With broader distribution than any competitor, Playtech’s unmatched experience and product breadth make us uniquely positioned to operate across established, evolving, and newly regulating betting markets.
Our mission is to continue driving global success in the Sports and iGaming industries by delivering fully integrated, innovative betting and gaming solutions, becoming the leading long‑term partner for sports betting operators in major markets.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7900 employees in 20 countries Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting. We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution. The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino. Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more. Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools. If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
Key team members
Antony Abrahamson
Tali Azmon-Shahar
Sumir Mullick
Gal Shapira
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