Care Operations Associate #1 (PA)

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Role

We are looking for a highly organized and detail-oriented Care Operations Associate to support patient onboarding and care delivery operations. In this role, you will help ensure that patient records, documentation, scheduling, and onboarding activities are completed accurately and on time.

This position is primarily administrative and operations-focused. You will work closely with internal teams, healthcare providers, and clinicians to support a smooth onboarding experience for patients and families.

What You'll Do

• Support patient onboarding and care operations processes

• Collect, review, upload, and maintain medical, insurance, and eligibility documentation

• Coordinate with healthcare providers, hospitals, and medical facilities to obtain required records and documentation

• Create and maintain patient profiles in internal systems, including Salesforce, Rippling, and Abby OS

• Schedule provider visits and care-related appointments

• Track documentation status and ensure records remain complete and up to date

• Maintain accurate patient records and organize documentation efficiently

• Collaborate with clinicians and cross-functional teams to ensure timely completion of onboarding requirements

• Identify issues that may delay onboarding or care delivery and escalate them when necessary

• Support additional administrative and operational tasks as needed

What You'll Spend Most of Your Time Doing

• Patient onboarding support

• Profile creation and system updates

• Document collection, review, and uploads

• Scheduling and coordination activities

Note: This role is primarily back-office and administrative. There are no direct patient or parent calls. Most communication is with internal teams and healthcare providers.

What We're Looking For

Required Qualifications

• At least 2 years of experience in healthcare operations, patient onboarding, care coordination, medical records, healthcare administration, or a similar role

• Experience managing documentation, records collection, scheduling, and operational workflows

• Experience working in a fast-paced environment with multiple priorities and deadlines

• Strong organizational skills and attention to detail

• Excellent written and verbal English communication skills

• Ability to work independently while collaborating effectively with a team

• Strong sense of ownership, accountability, and follow-through

• Comfortable learning and working with new systems and technology

Required Tools & Systems Experience

• CRM experience (Salesforce preferred)

• Google Workspace (Google Drive, Docs, Sheets, Gmail)

• Cloud-based document management systems

• Strong computer proficiency

Preferred Qualifications

• Experience in patient onboarding, care coordination, healthcare scheduling, or medical records management

• Experience supporting families, caregivers, or patient populations

• Experience improving operational processes and workflows

• Experience with Electronic Medical Record (EMR/EHR) systems

• Experience in home healthcare, care management, care navigation, Medicaid/Medicare, or healthcare support services

Success in This Role

The ideal candidate is:

• Highly detail-oriented and organized

• Task-focused and analytical

• Proactive and resourceful

• Reliable and dependable

• Comfortable managing multiple priorities

• Collaborative and team-oriented

• Adaptable in a fast-changing environment

Important Notes

Candidates may not be a fit if they:

• Are unable to consistently attend meetings

• Require close supervision and cannot work independently

Schedule

10:00 AM – 6:00 PM Eastern Time (Mondays-Fridays)

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.