Your Mission

Managing merchant relationships end-to-end as the primary point of contact
Building and maintaining long-term partnerships with existing merchants
Driving account growth through retention, upsell opportunities, and commercial optimization
Preparing tailored commercial proposals based on merchant needs and business opportunities
Supporting the processing and qualification of new inbound leads
Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility
Coordinating merchant onboarding processes and monitoring merchant performance after launch
Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance
Identifying operational risks, growth opportunities, and areas requiring escalation
Delivering regular reporting, forecasting, and actionable business insights
Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships)
Supporting merchant launches, payment method activations, and ongoing operational activities
Representing the company at industry events, conferences, and networking activities
Contributing to new business development and merchant portfolio expansion

What Makes You a Great Fit

At least 2-3+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries
Strong understanding of payment processing, merchant operations, settlements, and payment methods
Experience managing merchant portfolios and driving account growth
Ability to identify upsell opportunities and support commercial discussions
Strong analytical skills and confidence working with performance metrics and business data
Experience working with CRM systems and maintaining accurate client records
Excellent communication and stakeholder management skills
Ability to coordinate multiple internal and external stakeholders simultaneously
Structured, proactive, and solution-oriented mindset
Experience working in cross-functional environments with technical and non-technical teams
English B2+ and fluent Russian

Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
Remote Work: full flexibility to work remotely from wherever you do your best work.
Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
Coworking Support: dedicated budget for a productive workspace beyond home.
Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture