As our IT Support Apprentice your main responsibilities will be:

Provide IT consulting and customer support for mobile devices
Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
Support field service solutions / applications / hardware
Support on-site AV solutions and systems
User administration
Provide customer support solutions
Support customer support applications
Participate in customer support drop-in sessions
Installing and setting up hardware and software
Provide Office 365 Administration & support
Resolve customers IT problems via telephone, remote control or in person
Maintaining asset register records
Assisting in the roll out of new IT procedures
Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
To create, maintain and participate in the departmental knowledgebase and documentation process.

Key Qualities:

Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
Good listening skills
Able to work independently, as well as in a team
State own opinions proactively to others
Ability to learn “on the job”
Contribute ideas to process and service improvement initiatives
Openness to ideas; willing to listen to suggestions from others and try new ideas
Work with others and seek the opinions of others to reach a creative solution
Show passion and ability to drive change within the organisation

Working Hours: 39.5 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.30 with a 1 hour unpaid break

Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)

The Apprenticeship criteria can be found here

IT Support Apprentice