Floor Supervisor - Lotti's

Job Description

What you'll do...

• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• You will be the guiding light and the example of setting the Vibe and Tone of The Hoxton Way
  • The Hox Standards
  • The LQA
  • Sequence of Service
  • Day-to-Day running of the restaurant, Lounge, Lobby and Mezzanine
• You will be responsible for the Onboarding on new members of the team
• You will be required to give relevant SOP updates to senior management
• You will be responsible for training and developing the waiters on the floor
  • Food Knowledge
  • Beer Knowledge
  • Wine Knowledge
  • Upselling / Suggestive Selling
  • Emotional and Engaged Service Management
• You will be responsible for driving Ennismore/Hoxton initiatives
  • LQA
  • Dis-Loyalty
  • Weekly/Monthly/Quarterly Competitions
• You will support the Bar management team when necessary.
• You will conduct team member chats
  • Performance Reviews
  • 1-2-1 Chats
• Formulate work schedules for the team.
• Maintain inventories and ensure compliance with cash control procedures.
• Complete accounting and administrative reports as required.
• Maintain a positive and friendly attitude at all times.

Qualifications

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• Have a proactive and foot-forward approach to embracing the responsibility of your role.
• You’re not precious. We leave our egos at the door and help get things done.
• A great ability to problem solve and communicate the solutions consistently and clearly.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Excellent understanding of Dutch and the English language.
• Strong previous work experience as floor manager or supervisor in a busy and high volume restaurant.
• You are aware of local employment law and health and safety regulations.
• A high level of verbal and written communication skills and competent computer skills.