Reservation Agent

Job Description

• Handle all reservation inquiries via phone, email, online platforms, and other communication channels​

• Process room bookings accurately in the reservation system in accordance with hotel policies​

• Provide guests with detailed information regarding room types, rates, promotions, and hotel facilities​

• Verify reservation details, payment methods, and special requests to ensure accuracy​

Qualifications

• Minimum 1–2 years of experience in reservations, front office, or customer service, preferably in a 4- or 5-star hotel​

• Professional appearance and positive service attitude​

• Strong communication and customer service skills​

• Detail-oriented with strong organizational abilities

Additional Information

• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.