Assistant Manager- Guest Relations

Job Description

Assistant Manager - Guest Relations

Reliable and engaging. As a Assistant Manager Guest Relations at Fairmont JAipur, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What you will be doing:

• Lead and supervise the day-to-day operation of the Front Office department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Maintain a valid OFA Level 2 Certification - if not already certified, hotel will provide this training to you
• Must be able to cover a variety of shifts - AM, PM & Overnights
• Other duties as assigned