Primary Guest Relations Responsibilities:

Designs + conducts guest experience research and analysis
Collaborate with department leads on service improvements and champion guest needs.
Provide guest and market insights, trends and opportunities to hotel management and all Heartists®
Manage hotel reputation and respond to guest feedback via online and guest surveys
Organise personalised welcome experiences for VIP guests including cards, amenities and personal greetings
Support the welcome experience for VIP Group arrivals at the hotel.
Support pre-arrival communications to VIPs, clients and loyalty guests.

Brand & Marketing Responsibilities:

Assist in coordinating and executing hotel promotional activities and activations
Support the creation of digital, print, social and in-house promotional channels to both promote hotel outlets to guests and support guest experience.
Maintain brand consistency across all guest-facing collateral in line with hotel brand standards.
Coordinate project timelines, supplier communications and production schedules to ensure promotions and brand events are delivered on time.

What you will bring (but not limited to):

A strong interest in launching a career in events and hospitality.
A passion for providing outstanding, guest-focused service.
Great attention to detail and the ability to multitask with confidence.
Excellent communication and organisational skills.
Comfort working in a dynamic, administration-heavy environment.
A team-player mindset and willingness to learn and grow with your colleagues.
Flexibility to work onsite, including very occasionally early mornings, evenings, or weekends.

To be successful in this role, you will ideally have:

Genuine customer service and interpersonal skills, with a flexible and solutions-focused approach.
Clear and professional communication skills, both written and verbal.
Strong administrative skills, with a high level of organization and attention to detail.
High Level of computer literacy – experience with Delphi, Microsoft Office, or Opera Cloud is a bonus, but not essential.
A strong sense of empathy and a commitment to understanding and meeting guest needs.
The ability to stay calm under pressure, juggle multiple priorities, and work closely with a collaborative team.

Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.

Guest Experience & Brand Executive